e.g. What questions/information about their inquiry do you want to collect before moving forward with the chat objective? Please detail out all questions that you need in numbered format.

Examples: If the client says "speak to a person" - route to the front desk with a phone call to 555-555-5555 first, followed by an email sent to mybusiness@companyname.com. Or if their inquiry is on a specific subject matter, route them to the Sales team which includes these 3 email addresses. Please be as specific as you possibly can here so we can get the routing correct.