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Chatbot Onboarding Form

e.g. What questions/information about their inquiry do you want to collect before moving forward with the chat objective? Please detail out all questions that you need in numbered format.
Examples: If the client says "speak to a person" - route to the front desk with a phone call to 555-555-5555 first, followed by an email sent to Or if their inquiry is on a specific subject matter, route them to the Sales team which includes these 3 email addresses. Please be as specific as you possibly can here so we can get the routing correct.